Returns Policy

 

Furniture


Our manufacturer works to the highest standards to provide quality, bespoke furniture that is durable and long lasting.


Despite this, if on a rare occasion an item is faulty. We must be contacted within 10 days from the receipt of the furniture. We will respond promptly as returns can only be made within 14 days. Please email the order number, a clear photo of the fault in addition to a description of the issue.


Usually, remedy action can be made via email for the fault. However, if the fault cannot be verified over the phone or by email, then the item may need to be returned for inspection by the manufacturer. If this is the case, then the item must be returned via Royal Mail Signed For Recorded Delivery. The return is paid for by the buyer and is refunded at the manufacturer's discretion, once the piece has been checked, and is confirmed as a manufacturer's fault.The manufacturer will only reimburse Royal Mail Signed For delivery costs. A manufacturer's fault covers scratches, stitching or hemming issues and it is the manufacturer, who decides what is classed as a fault. The item must be returned in its original state for the manufacturer to redo or recommend a remedy for the faulty item. Please note that if a product is in a used condition the manufacturer will not be able to repair, replace or offer a remedy for the item. Please do not return the furniture without contacting us first and completing the returns process.

Unfortunately, as our furniture is bespoke and made to order by the manufacturer. We cannot accept returns for non-faulty goods. This is because they cannot be resold. 

If you are a trade customer and reselling furniture, prints or framed prints.  Please ensure that your returns policy for these products are in line with ours.



All Other Items


30 Day Returns- Postage is paid for by the customer. Items must be in a re-saleable condition and in the original packaging. 


Kindly contact us at support@cultartfusion.com with your order number, prior to returning your item(s), or use the contact form on the contact us page.


Please note that the 30 day return period applies to all items except furniture.