Returns Policy

 

Furniture

  • Our manufacturer works to the highest standards to provide quality, bespoke furniture that is durable and long lasting.
  • Despite this, if on a rare occasion an item is faulty, our manufacturer will re-make it free of charge. Please contact us within 10 days of receiving the furniture and we will respond promptly. Please email the order number, a clear photo of the fault in addition to a description of the issue.
  • Firstly, we should be contacted by email if there is a fault. Our manufacturer will need to inspect the fault and may require the piece to be returned for inspection, if they cannot determine the fault by photo. If our manufacturer is responsible for the fault, they will provide a free return. Please do not return the furniture without contacting us first and completing the returns process.
  • Unfortunately, as our furniture is bespoke and made to order by our manufacturer. We cannot accept returns for non-faulty goods. This is because they cannot be resold.

If you are a trade customer and reselling furniture, prints or framed prints.  Please ensure that your returns policy for these products is in line with ours.

 

Home Accessories 

All of our products in the home accessories category carry our full money back guarantee. If an item is damaged, not as described or of poor quality, we will issue a full refund. Please contact us within 2 days of receiving your order to initiate the refund/returns process. 

 

Framed Prints, Art Prints, Mugs and iPhone Cases

  • Care is taken to print all artwork to the highest standards, and we work to ensure product quality. However, any misprinted/damaged/defective items are eligible for a return or exchange. In order to return or exchange items in the above instances. The customer must contact us within 21 days from the receipt of the products.Items must be returned in the same condition as received.
  • Items must be returned in the original packaging with the packing slip.
  • Return postage must be paid by the customer.
  • For packages lost in the mail. Please contact us within 21 days after the estimated delivery date. We will resend the items at no further cost to the customer. However, we would not cover items, where the tracking is marked as delivered. The customer would need to contact the courier to see where the package has been left.
  • To return an item, the customer must contact us within 21 days from receipt of the artwork.
  • For any items unclaimed at customs, refused/returned by customers or returned due to an incorrect address. If re-delivery is required, another shipping fee is payable by the customer.
  • All items are tracked and sent by recorded delivery. If the customer has not received their products and the tracking is marked as delivered. Contact the courier to see where the package was left.
  • If the package has been returned to sender due to an undeliverable address, or the package has been unclaimed at customs. Contact us to resend the package, however, the customer will be liable for the shipping charges.
  • If items are damaged in the mail. Email us a photo and, we can arrange for a replacement.
  • For any correspondence, you will need to email us with your name, address, order number and any photos where required.
  • Unfortunately, as our items are bespoke and made to order by our manufacturer. We cannot accept returns for non-faulty goods. This is because they cannot be resold.
  • Feel free to contact us at support@cultartfusion.com, or use the contact form on the contact us page.